How we are processing your order:

 

Transport:

All of our products are delivered abroad and in France by DHL Express Services. The total cost of delivery added to the Luxury Box price is calculated per volume and according to the delivery address regardless of the country of delivery. This cost includes the package preparation, the DHL shipping costs and the local customs duties* (if applicable). All of our products are shipped directly from our premises center close to Paris, in France.

 

Delivery time:

Between 2 and 6 days depending on the destination in the selected country

As examples (deliveries into countries by number of working days):

Australia
China P.R.C.
European Union
Japan
Russia Federation
Saudi Arabia
South Korea
Taiwan R.O.C.
United Arab Emirates
United States of America

–            4 days
–            2 days
–            1 day
–            3 days
–            3 days
–            3 days
–            3 days
–            3 days
–            2 days
–            2 days

Delivery

Your package will be delivered upon signature because the DHL delivery person is mandated to deliver in-hand all packages.

• If your recipient is not present on the day of delivery, the delivery person will revisit automatically the next day(s). If the next day(s) your recipient is still not present, the delivery person will leave a note card asking to contact the local DHL agency to schedule a new date/time of delivery.

 

Tracking

The tracking service is proactive: we inform you by emails of the delivery’s progress of your package from shipment to final delivery.